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FAQ

CHRISTMAS SHIPPING DEADLINE DAYS

All our orders take 3-7 working days to be made and processed so please leave plenty of time to place your orders in time for Christmas posting. Below are the dates for last Christmas shipping days depending on the shipping destination.

UK ORDERS
Tuesday 18th December - Last Day on our Standard First Class Signed For Service
Saturday 22nd December - Last Day for Special Delivery Service (please email if you require this service)

INTERNATIONAL ORDERS
Thursday 6th December 2018 - Eastern Europe (Poland, Slovakia etc), Caribbean, South America, Asia
Friday 7th December 2018 - Greece, Turkey, New Zealand, Australia
Thursday 13th December 2018 - Canada, Italy, Finland, Sweden, USA
Friday 14th December 2018 - Austria, Denmark, Germany, Netherlands, Portugal, Spain, Iceland, Switzerland, Norway
Monday 17th December 2018 - Belguim, France, Ireland

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HOW IS MY ITEM SHIPPED? HOW LONG WILL IT TAKE TO GET TO ME?

All our UK orders for clothing are delivered by Royal Mail 1st Class Signed For service, you will receive a tracking number for your order once it is dispatched so you can track your parcel from the time we send it. Shipping times can take any time from 1 to 5 business days. Notebooks are shipped using Royal Mail 1st Class post and will take around the same amount of time.

International Order: EU orders are delivered by Royal Mail Signed service, you will receive a tracking number for your order once it is dispatched so you can track your parcel from the time we send it. Shipping times can take any time from 5 to 7 business days.

Rest of World and Non EU countries orders are delivered by Royal Mail Tracked service, you will receive a tracking number for your order once it is dispatched so you can track your parcel from the time we send it. Shipping times can take any time from 5 to 7 business days. Please be aware of custom charges for your country when placing an order with us as we can not take responsibility for custom charges. Be sure to email if you have any enquries!



I NEED MY ORDER IN A HURRY, CAN YOU POST IT SAME DAY?

Our turn around time for our orders is 3-7 working days, except for our custom designed items which take a lot more time to produce. The best thing to do is email us with what item(s) you would like to purchase and we will let you know if it is possible to do same day shipping. All our iems are made to order so please keep in mind we would need you to email us before 1pm for possible same day shipping. We can also include rushed shipping to your order if you get in touch with us first as there is an extra charge for that.



WHAT IS YOUR SIZING OF YOUR CLOTHING LIKE?

As all our items are handmade to order we don't work as other brands do with sizes. We do have size equivalents in standard UK sizes to make it easier for you to purchase the correct size but it is best to check out our size chart which has all measurements HERE. All our listings also include the stats of the model of the clothing to give you an idea of fit. We also offer a custom sized service at no extra cost, simply select the custom size option on the item(s) you wish to order and provide your measurements in the comment box when ordering. Please be aware we can not offer refunds on custom items unless they are faulty. Please double check your measurements are correct before placing your order.



WHAT ARE YOUR WASH CARE INSTRUCTIONS?

Most of our products can washed on a 40°C max cycle with similar dark colours. You will receive a wash care swing tag with your items when you receive them, we use a swing tag rather than a wash care label sewn into the garments as quite a few of our products are reversible and it's so annoying when you buy a reversible product and have to cut the label out of it to wear it both ways.

Our Cheeky Shorts, Leggings, Running Shorts, Sports Crop Tops, Back Warmers can all be washed on a standard 40°C cycle with fabric conditioners. Our Tank Tops and Hoodies can all be washed on a standard 40°C cycle with fabric conditioners, though these items will need to be turned inside out to protect the screen printed design. For the garments above: Line Dry. Do not Bleach. Do not Tumble Dry. No not Dry Clean. Do not Iron!

Our Knee Pads are gentle HANDWASH ONLY! This is due to the leatherette fabric used. We suggest you remove the foam pads before hand washing as the foam can disintegrate if it becomes wet. To clean the foam pads, spray them with some fabric and antibacterial freshner spray and dry flat on a flat surface.
For Knee Pads: Dry Flat. Do not Bleach. Do not Tumble Dry. No not Dry Clean. Do not Iron!



DO YOU DO CUSTOM SIZES?

We offer a full range of sizes starting from a UK size 4 to a UK 22 as standard. If you do not see your size listed, we have our CUSTOM SIZE option on most of our products. If you would like to order a custom size, please select the CUSTOM SIZE option in the size drop down box. Please then include your waist measurement, hip measurement and inside leg measurement in centimetres so we can make a custom fit for you, include these measurements in the comments box when ordering. Alternatively, if you would like an in between size (eg, UK10-12) just include that in the comments section on the order instead.

If you feel you need a personal quote about sizes, just drop us an email at hoodlumfang@gmail.com.



DO YOU DO DESIGNED FABRICS?

We do! We offer full custom designed fabrics to be used on our whole range of products! Hoodlum Fang is famous for it's custom leggings in the Roller Derby scene and we pride ourselves on offering top unique designs to our clients. We also offer custom designed sets for pole dance competitions too! You can check out our range of custom designed items HERE!



YOU DO CUSTOM DESIGNS FOR SPORTS TEAMS OR POLE STUDIOS AND HOW CAN I FIND OUT MORE ABOUT THEM?

Yes we do! You can find out more about our branded sportswear by clicking HERE! There is also a link on that page which takes you to our easy to download Information Pack.



DO YOU MAKE CUSTOM CORPORATE WEAR? I RUN A GYM AND PT BUSINESS AND I'M LOOKING TO ORDER SOME LEGGINGS WITH MY LOGO, CAN YOU DO THIS?

We mostly certainly can do this for you. You have a number of options, if you are buying leggings just for yourself you can purchase your custom leggings HERE! Alternatively if you are part of a team or looking for more than just one pair, just drop us an email at hoodlumfang@gmail.com and we can create a personal quote for you.



WHAT MATERIAL DO YOU USE FOR YOUR PRODUCTS? IS IT SUPER STRETCHY, AND DOES THE MATERIAL GO SEE THROUGH?

Most of our products are made from a thick 220gsm grade polyester spandex which has a super stretchy 4 way stretch. It is perfect for sportswear and especially perfect for those with large legs. The material does not fade as it stretches either and the pattern does not distort if stretched and our garments are squat proof! We spent a lot of time prototyping our garments to make them especially tailored to those who prefers a garment to move with them when they work out. Most our pole wear and swimwear items are also reversible with two layers of fabric.

Our Unisex Shorts are made from a eyelit polyester material, though the material itself doesn't have a great deal of stretch, we have created a garment pattern with lots of extra room in the legs and crotch to make lunges and squats a breeze!



WHY DO YOU NEED MY INSIDE LEG MEASUREMENT?

We offer our customers a custom length on our Running Shorts and Capri Leggings as standard as we know that everyone is unique in their style and size. Just simply follow the instructions on how to find your inside leg measurement HERE! and then put that measurement into the comments box when making your order. If you are happy to have a standard length, just leave the comments box blank.



I DON'T HAVE A PAYPAL ACCOUNT, CAN I STILL ORDER FROM YOU?

Of course! Our shop takes PayPal payments as standard but if you do not have a PayPal account that is not a problem. You can pay via PayPal using their credit card payment system which does not require a log in, PayPal take all major credit and debit cards.

You can also pay via STRIPE which is our secure online credit and debit card system, again this takes all major credit and debit card types.

Or you can purchase through our Etsy shop if you have an Etsy account. CLICK TO VIEW OUR ETSY STORE!

Alternatively if you are having troubles making your payment or do not have a credit or debit card, simply email us at hoodlumfang@gmail.com, we also take Bank Transfer payments.



I HAVE AN ISSUE WITH MY ITEM, WHAT IS YOUR RETURNS POLICY?

You can view our Exchanges and Returns Policy in full details HERE!



I AM A SHOP OWNER AND LOVE YOUR STUFF! DO YOU DO WHOLESALE?

Hoodlum Fang wants to go worldwide! If you are a studio owner, business owner, or shop interested in stocking Hoodlum Fang. Please drop an email to hoodlumfang@gmail.com with your details and we'll provide you with all our whole sale information. You can check out our current stockists HERE!



If you have a burning question that we have not answered on this FAQ, please do send it to us HERE! All our questions are from our customers directly anyway so we may even include it on our FAQ.

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