FAQ

HOW IS MY ITEM SHIPPED? HOW LONG WILL IT TAKE TO GET TO ME?

All our UK orders are delivered by Royal Mail 1st Class Signed For service, you will receive a tracking number for your order once it is dispatched so you can track your parcel from the time we send it. Shipping times can take any time from 1 to 5 business days.

International Order: EU orders are delivered by Royal Mail Signed service, you will receive a tracking number for your order once it is dispatched so you can track your parcel from the time we send it. Shipping times can take any time from 5 to 7 business days.

Rest of World and Non EU countries orders are delivered by Royal Mail Tracked service, you will receive a tracking number for your order once it is dispatched so you can track your parcel from the time we send it. Shipping times can take any time from 5 to 7 business days. Please be aware of custom charges for your country when placing an order with us as we can not take responsibility for custom charges. Be sure to email if you have any enquries!



I NEED MY ORDER IN A HURRY, CAN YOU POST IT SAME DAY?

Our general turn around time for our orders is 3-5 working days, except for our custom designed items which take a lot more time to produce. The best thing to do is email us with what item you would like to purchase as all our items are made to order, we can also include rushed shipping to your order if you get in touch with us first but there is an extra charge for that.



DO YOU DO CUSTOM LEGGINGS?

We offer full custom leggings! Hoodlum Fang is famous for it's custom leggings and we pride ourselves on offering top unique designs to our clients. You can view the gallery of our designs HERE or purchase your very own custom designed leggings HERE!



YOU DO TEAM LEGGINGS AND HOW CAN I FIND OUT MORE ABOUT THEM?

You're 100% right, we do! You can find out more about our team leggings by clicking HERE! There is also a link on that page which takes you to our easy to download Team Information Pack.



DO YOU MAKE CUSTOM CORPORATE WEAR? I RUN A GYM AND PT BUSINESS AND I'M LOOKING TO ORDER SOME LEGGINGS WITH MY LOGO, CAN YOU DO THIS?

We mostly certainly can do this for you. You have a number of options, if you are buying leggings just for yourself you can purchase your custom leggings HERE! Alternatively if you are part of a team or looking for more than just one pair, just drop us an email at hoodlumfang@gmail.com and we can create a personal quote for you.



WHAT MATERIAL DO YOU USE FOR YOUR PRODUCTS? IS IT SUPER STRETCHY AS I HAVE DERBY THIGHS, AND DOES THE MATERIAL GO SEE THROUGH?

Our leggings are made from a thick 220gsm grade polyester spandex which has a super stretchy 4 way stretch. It is perfect for sportswear and especially perfect for those with large legs. The material does not fade as it stretches either and the pattern does not distort if stretched. We spent a lot of time prototyping our garments to make them especially tailored to those who prefers a garment to move with them when they work out.

Our Unisex Shorts are made from a eyelit polyester material, though the material itself doesn't have a great deal of stretch, we have created a garment pattern with lots of extra room in the legs and crotch to make lunges and squats a breeze!



DO YOU DO CUSTOM SIZES?

We offer a full range of sizes starting from a UK size 8 to a UK 22 as standard. If you do not see your size listed, we have our CUSTOM SIZE option on most of our products. If you would like to order a custom size, please select the CUSTOM SIZE option in the size drop down box. Please then include your waist measurement, hip measurement and inside leg measurement in centimetres so we can make a custom fit for you, include these measurements in the comments box when ordering. Alternatively, if you would like an in between size (eg, UK10-12) just include that in the comments section on the order instead.

If you feel you need a personal quote about sizes, just drop us an email at hoodlumfang@gmail.com.



WHY DO YOU NEED MY INSIDE LEG MEASUREMENT?

We offer our customers a custom length on our Running Shorts and Capri Leggings as standard as we know that everyone is unique in their style and size. Just simply follow the instructions on how to find your inside leg measurement HERE! and then put that measurement into the comments box when making your order. If you are happy to have a standard length, just leave the comments box blank.



I DON'T HAVE A PAYPAL ACCOUNT, CAN I STILL ORDER FROM YOU?

Of course! Our shop takes PayPal payments as standard but if you do not have a PayPal account that is not a problem. You can pay via PayPal using their credit card payment system which does not require a log in, PayPal take all major credit and debit cards.

You can also pay via STRIPE which is our online credit and debit card system, again this takes all major credit and debit card types.

Or you can purchase through our Etsy shop if you have an Etsy account. CLICK TO VIEW OUR ETSY STORE!

Alternatively if you are having troubles making your payment or do not have a credit or debit card, simply email us at hoodlumfang@gmail.com, we also take Bank Transfer payments.



I HAVE AN ISSUE WITH MY ITEM, WHAT IS YOUR RETURNS POLICY?

All Hoodlum Fang garments are made to the highest quality, all garments are handmade and checked by myself before they are shipped but if for any reason you are unhappy with your purchase you can return your goods witin 14 days of receipt of your order. 

Simply drop an email to hoodlumfang@gmail.com and explain what the issue is and whether you would like to exchange or refund and we'll go from there. 

Please ensure any garments to be returned or exchanged are unworn, unwashed and all tags are still attached.

Please ensure any garments being returned are well packaged to avoid damage in transit. 

Hoodlum Fang can not cover the cost of postage for returning goods, if you are however exchanging your garment for a different size we cover the cost of your exchanged garment. 

Please be aware we can not offer refunds on custom items so please be 100% sure on your sizing and the inside leg measurement you give us so you are 100% happy with your custom goods when they arrive.

Hoodlum Fang cannot take responsibility for any garments lost or damaged in returns transit.

Hoodlum Fang can not cover the cost of any custom charges, so if you are returning good from outside of the UK, please mark on the package 'RETURNED GOODS' to avoid any custom charges. 



I AM A SHOP OWNER AND LOVE YOUR STUFF! DO YOU DO WHOLESALE?

Hoodlum Fang wants to go nationwide!

If you are a business owner or a shop interested in stocking Hoodlum Fang. Please drop an email to hoodlumfang@gmail.com with your details and we'll provide you with a catalogue of all current products via mail or pdf, which ever you would prefer.



If you have a burning question that we have not answered on this FAQ, please do send it to us HERE! All our questions are from our customers directly anyway so we may even include it on our FAQ.