As a small business Christmas is a very busy time for us. Below are the last dates to order by to have your orders guaranteed for Christmas delivery:
Monday 16th December 2019: United Kingdom, Belgium, France, Ireland, Luxembourg
Thursday 12th December 2019: Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Tuesday 10th December 2019: Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA
Saturday 7th December 2019: Australia, Greece, New Zealand, Turkey
Monday 2nd December 2019: Any other country not already listed above
Please be aware that we an unable to take responsibilty for international orders held up at customs. These times listed above are dates given by our shipping provider Royal Mail. Please order up to a month in advance if you are concerned about customs.
All our UK clothing orders are posted via Royal Mail 1st Class Signed For service, you will receive a tracking number for your order once it is dispatched so you can track your parcel from the time we send it. Shipping times can take any time from 1 to 5 working days.
All orders outside of the UK are posted via Royal Mail, the Tracked service varies from country to country but you will receive a tracking number for your order once it is dispatched so you can track your parcel from the time we send it. Shipping times can take any time from 5-7 working days.
Please be aware of custom charges for your country when placing an order with us as we can not take responsibility for custom charges.
RUSHED SHIPPING (SPECIAL DELIVERY SERVICE)
UK CUSTOMERS ONLY
Our general turn around time for our orders is 3-7 working days as all items are made custom. If you need your item to be sent via Royal Mail Special Delivery so it will arrive the next working day before 1pm, please email us prior to ordering at firstname.lastname@example.org to see if we can do this for you. You will be charged seperately any extra postage via PayPal.me for any Special Delivery orders.
If you believe your order may have got lost in the postal system, first please check your tracking number at ROYALMAIL.COM using the Tracking number provided in your shipping confirmation email to check the status of your parcel in case a delivery was attempted. Please also check your local sorting office to ensure your order is not there.
Please then email us at email@example.com so we can contact Royal Mail on your behalf to investigate your lost item.
All Hoodlum Fang garments are made to the highest quality, all garments are handmade and checked by our founder Chloe before they are shipped but if for any reason you are unhappy with your purchase you can return your goods within 14 days of receipt of your order.
Please be aware we can not offer refunds on custom items unless they are faulty, this includes custom sized items, items with a custom lining or custom designed fabrics. Please be 100% sure on your sizing from our size chart or any measurements you give us for custom sizes so you are 100% happy with your custom goods when they arrive. Items exempt from returns: Custom Designed Items, Items where CUSTOM SIZING is selected, Items with custom colour lining.
Please send any return items back to the following address clearly stating on the outside packaging whether you'd like a REFUND:
Chloe Hood at Hoodlum Fang,
29 Stanley Road,
Hoodlum Fang can not cover the cost of postage for returning goods for a refund unless the item is faulty. Please ensure that you pay the full amount of postage with your shipping provider as Hoodlum Fang can not be held responsible for delayed returns due to insufficient postage costs.
Please send any exchanged items back to the address above clearly stating on the outside packaging whether you'd like an EXCHANGE. Please include a note or email explaining what item you would like to exchange your original item for, along with your order number and name. Please be aware, once exchanged items are received by us, we will run a 3-7 day turnaround time before your new order can be made. We will email you with your new tracking code when your exchanged item is shipped.
Hoodlum Fang can not cover the cost of postage for exchanged goods, however we cover the cost for shipping of your exchanged garment within the UK. International customers will need to re-purchase shipping for exchanged items, this can be done at the listing HERE!.
Please ensure any garments to be returned or exchanged are unworn, unwashed and all tags still attached. When trying on shorts please do try them on over your underwear, if returned items are soiled we can not accept them due to hygiene reasons.
Please ensure any garments being returned are well packaged to avoid damage in transit.
Hoodlum Fang cannot take responsibility for any garments lost or damaged in returns transit so please do keep proof of postage so you can make a claim to your postal provider.
Hoodlum Fang can not cover the cost of any custom charges, so if you are returning good from outside of the UK, please mark on the package 'BRITISH RETURNED GOODS' to avoid any custom charges.